Shipping Policy
Free standard shipping on all orders over CAD $1,000.
Orders under CAD $1,000 have a $20 flat-rate shipping fee.
Please note that payments received before 12:00 PM (ET) ship the same business day; otherwise, orders take 1–2 business days to process. Delivery time may vary depending on your location.
For more information regarding delivery to your destination, please contact our customer service:
Tracking your order:
You will receive a confirmation email and/or text message, if you provided a mobile phone number, containing a tracking ID and a link to follow the journey of your package. To track your package, you can visit our Tracking Page. Please allow 1 to 3 working days for the tracking information to show.
- Canada Post: https://www.canadapost-postescanada.ca/track
- UPS: https://www.ups.com/track
- Purolator: https://www.purolator.com/en
- Flash Bird: https://flashbird.ca/tracking
For pre-ordered or back-ordered items:
If your order contains a pre-ordered or back-ordered item, we will ship any items we have available immediately and ship the items that are pre-ordered or back-ordered immediately when we have them available. So if you ordered more than one item on a single order and receive only a part of your item don’t worry, you will receive your other items shortly after.
Wrong address disclaimer:
It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately at services@7percentdistro.com if you believe you have provided an incorrect shipping address.
Returns:
Products on initial orders or during new product launches can be returned within 30 days after fulfillment. After 30 days, unfortunately we can’t offer a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
By placing an order on 7percentdistro.com, you are responsible for the cost of return shipping back to 7percentdistro.com. Please refer to our Refund Policy for further information on how to make a return.
Lost/Stolen Packages:
7 Percent Distribution is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it please report it to your respective shipping carrier at the information provided to you on our Tracking Page. If you have any further questions on how to do this please reach out to our customer support team at services@7percentdistro.com.